Customer Care Advisor at Mott MacDonald

Job Title: Customer Care Advisor

Employer: Mott MacDonald

Duty Station: Kampala, Uganda

About Mott MacDonald

Mott MacDonald is a leading, employee-owned global management, engineering and development consultancy with £1 billion revenue and more than 14,000 staff working in 140 countries for both the public and private sectors. Mott MacDonald’s core business sectors cover buildings, transport, energy, water, environment, health, education, industry, oil and gas, communications and international development. The company has won many commercial and industry awards, including being named ‘International Consultancy of the year’ (NCE/ACE) and placed 13th in the UK’s Sunday Times ‘25 Best Big Companies to Work For’ survey in 2011.

Duties and Responsibilities:
• Attend to project Affected Person (PAPs)
• Compile a monthly list of frequently asked questions
• Assist to put PAPs and any other progress reports together
• Assist when requested to organise meetings and take minutes of meetings
• Actively seek out information not readily available
• Communication and Teamwork :
• Ensure that there is effective flow of information within the team
• Assist the PM to oversee the activities in the Communication Center
• Ensure that video / audio copies of meetings are well kept to act as evidence of what was agreed.
• Be a part of the team and respect team members for their differing contribution to the team

General:
• Assist colleagues in as necessary during high workloads
• Perform any other duties as reasonably requested
• Prioritize work to ensure that urgent and important work is completed involvement in adhoc projects

Qualifications, Skills and Experience:
• The applicant should hold a relevant Bachelor's Degree
• Technical Competencies:
• Attention to detail
• Technical capability
• Understanding of technical standard (s)
• Project delivery
• Familiarity with relevant software
• Excellent analytical skills

Behavioural Competencies:

• Personal drive
• Team work
• Problem solving
• Initiating Action
• Seeking to improve personal knowledge

How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the Recruitment  website by entering their e-mail addresses

Please visit web link below and click Apply now if convinced you have the job requirements
Click Here

Application Deadline:  25th Oct 2013

Jobs at Umeme - Customer Service Engineer

Job Title: Customer Service Engineer

Job Purpose

• Delivery of Engineering Services for all customers

Interrelationships
• Works Closely with District Managers in Districts which CSE has responsibility for.
• Has functional responsibility for all things technical within districts and as such has direct dealing with O&M engineer and Metering Engineer and Oversight of their deliveries
• Works closely with Contractor Manager

Principal Accountabilities
• Systematic management of all resources, People, Materials and Processes
• Ensuring customers are connected to target times and in a network efficacious manner
• Ensuring Asset inspection programmes are delivered and recorded to time and quality
• Delivering customer responses, planned and unplanned in a systematic, efficient and safer manner
• Managing unplanned and unplanned outages in accordance with outages protocols
• Delivery of overall works planning and scheduling

Education, Experience and Skills

• Degree in Electrical Engineering 5 (five) years experience in industry
• Communications Skills both verbal and written

Key Competences
• Ability to systematically manage key resources, People, contractors, systems and materials
• Ability to plan and to deliver the plan
• Ability to communicate above and below
• Motivated by excellence especially with respect to customer service

How to Apply:
If you believe you are the right candidate, please send your application clearly detailing your suitability for the position in terms of required qualifications and experience to recruit.hr@umeme.co.ug by 30th September 2013, 17:00. Please do not send CVs, Please indicate the job you are applying for in the subject line.

Customer Care Agent Jobs at People Performance Group in Uganda

People Performance Group is a leading human resource consultancy firm in Uganda. We are looking for a highly professional team to work for our client, a reputable international telecommunication company.
We are seeking to recruit employees with high integrity, dedication, enthusiasm and commitment to fill the position of Customer Care Agent;

Job Title: Customer Care Agent - In bound.

Country: Uganda.

City / Location: Kampala.

Job category: Customer Support/Client Care.

Required languages: English.

Required IT skills: MS Office (in general).

Minimum degree: Certificate.

Closing date: April 11, 2013 - 4pm.

Job Summary:
Responding to incoming telephone calls and e-mails from customers at the Call Centre. Handling enquiries, problems and complaints as per the prescribed methodology and SLA’s. Escalatingand/ or following up as necessary.
Consolidating customer issues and feedback to improve the Company’s service delivery and uphold its value proposition of speed, quality, reliability and simplicity.
Maintaining high levels of customer satisfaction to build value-based relationships between the Company and its customers.

Job Description:
• Handle and resolve customer enquiries, complaints, problems in best possible and professional manner, provide product and/or service information as necessary
• Provide quality service, minimise errors and continuously improve performance of inbound support/complaint management/resolution, call centre operations/back office, attend to issues raised through web and social media enquiries
• Escalate (where necessary) and follow up on customer issues to ensure they are promptly addressed and that complaint resolution is within the agreed SLA’s. Prompt escalation of identified “general” issues affecting many customers incl. resolution follow up with all internal and external stakeholders
• Manage customer relations, attend to customer queries and take prompt corrective measures, routing calls to appropriate resource as necessary
• Build and maintain effective relationships with customers (internal and external)
• Register Company customers onto the Company network as required
• Record customer and call information into the Company database, e.g. JIRA
• Ensure compliance to agreed Company Call Centre SLA’s, regulatory and other applicable legal requirements
• Participate in sales and other staff meetings as required from time to time
• Actively participate activities and events and contribute to overall team success
• Complete required daily, weekly and monthly call logs and reports and submit timeously to assigned manager as required. Make appropriate recommendations where necessary
• Provide any other ad hoc duties assigned from time to time by the Line Manager or any other person appointed by the Company for this purpose

Education and experience
• Certificate of Secondary Education
• Ability to work shifts across a six (6) day working week
• Good spoken and written command of the English language
• Ideally previous call centre experience and/or customer care/service
• Previous experience with data and/or Telco related products or services
• PC Literate (MS Office, i.e. Word, Excel and PowerPoint, social media + Other)
• Experience in the same or similar role in an ISP or telecom services provider advantageous
• Local market knowledge
• Demonstrable successful interpersonal and networking skills

How to apply:
To apply please send your CV and cover letter with 3 work related referees to the address or e-mail below. Please mark your application and the email or envelope subject should be “position name - PPG” where you replace position name with the position you would like to apply for. E-mails must not exceed 2 MB.
While we thank all applicants for your interest, only those selected for interviews will be contacted. Any form of lobbying will lead to automatic disqualification.

People Performance Group
Plot 8 Kitante Close, Kitante
P.O. Box 12405, Kampala
Uganda
E-mail: info@ppg.co.ug
.