MTN Uganda Jobs - Billing Supervisor Job Vacancy

Job Title: Billing Supervisor


Job Description


MTN Uganda is the leading telecommunications company in Uganda, providing payphone, fixed lines, fax/data, Internet and mobile services. MTN is an equal opportunity employer and is seeking to recruit a competent individual to fill the vacant position of Billing Supervisor..

Billing Supervisor

The position reports to the Senior Roaming Coordinator.

The main purpose of the job is: – to assist in analyzing Roaming data and general roaming management:

Prime responsibilities of the positions:

Assume effective first line leadership, management and supervision of the billing section.
Ensure that all postpaid clients have been accurately and timeously billed for their usage.
Following on from bill preparation, supervise the process of internal archival, printing, packing and distribution/delivery of resultant bills to the end user. (Including managing contracted partners.)
Ensure timeous resolution of, and provide feedback on, raised customer billing queries/disputes.
Effective and efficient management of MTN’s print shop solution. (Both equipment and consumables.)
Generate periodical reports to assist senior management in the making of tactical and strategic decisions with regard to bill quality, service quality and customer relationship management.
Implement audit action points in the billing section.
Support revenue assurance and billing assurance initiatives.
Develop, implement and ensure adherence to billing policies and processes.
Drive e-billing uptake and maintain set targets for e-billing.
Ensure efficiency of human resources by implementing motivation strategies, coaching and mentoring, knowledge management, training and performance management to enable the team to achieve its full potential.
To uphold MTN’s customer charter and support service delivery and customer retention initiatives.
The applicant must possess the following:

A Bachelor’s Degree in a business discipline.
Three years’ working experience as a leader in a busy organisation in a customer-related environment.
A proven customer-centricity track record.
Ability to work under minimum supervision.
A team player with the ability to lead, support, coach and motivate team members.
High sense of integrity.
Excellent customer management skills and proficiency in both verbal and written communication.
Commitment to quality, customer centricity and high performance.
Flexibility and ability to handle stress.
Computer proficiency.
Excellent analytical skills, with ability to troubleshoot and solve problems/incidents/queries.
Good planning and organisation skills.
Excellent knowledge of telecommunication products and services would be an added advantage.

How to Apply

 
Interested candidates should send their job applications, with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three references addressed to the:

Recruitment Officer, MTN Uganda, P.O Box 24624, Kampala, not later than Friday May 11, 2012.
NB: Only shortlisted candidates will be contacted. MTN Uganda is an equal opportunity employer.

Support – IT Human Resources Manager Job Vacancy at MTN Uganda

Job Title: Support – IT Human Resources Manager

Job Description


MTN Uganda is the leading Telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, Internet and mobile services. MTN is an equal opportunity employer and is seeking to recruit a competent individual to fill the vacant position of:
Support – IT Human Resources Manager

The position reports to the Chief Information Officer – Hub SEA Region.
The main purpose of the job is:

To ensure the implementation of HR operational strategy in a functional unit such that the HR priorities support the Hub operations; resulting in business effectiveness, thereby maximising the potential of each Hub employee, aligning team and individual development to the needs of the organisation.
To liaise with HR heads in the relevant SEA OPs within the region regarding HR issues for Hub employees.
To ensure high performance by staff is recognised and rewarded and non/poor performance is identified and managed.
Prime responsibilities of the position:
Implement human resource business plans; ensuring the effective alignment to the operational business plans to ensure collaboration is achieved between human resources; management and the employees.
Manage and oversee workforce planning for the resource capabilities.
Ensure the process of employee termination is effective and managed well.
Provide relevant feedback to appropriate stakeholders where necessary.
Implement the human resource business plans in a controlled and structured manner in order to guarantee the effective implementation thereof.
Support the assigned management team in terms of achieving operational effectiveness through the acquisition and deployment of top talent.
Partner with management to create a learning organisation in line with the Group strategy.
Develop and implement succession plans and report progress therof.
Ensure that all the human resource policies and procedures are in alignment with the MTN Group human resource team to guarantee compliance.
Ensure all policies and systems fall within the legal and regulatory framework to guarantee compliance.
Ensure appropriate reward and recognition is provided within the guidelines and parameters required.
Maintain a motivated and correctly skilled workforce to meet the projected changing needs of the business.
Foster an environment of continued development through coaching and performance management.
Create and maintain employee training plans and career development plans for all resources.
Assist the resource manager in tracking the skills and competencies of employees in order to promote appropriate assignment of employees to roles.
Create personal development plans for staff training and development.
Manage the performance appraisal and HR processes by defining, owning and driving the regular performance appraisal process.
Manage and control the coordination of organisation-wide HR approaches, policies and procedures to maximise resource performance and morale.
Participate in the design of change management and ensure the overall effective implementation thereof in order to embed change within the organisation.
Ensure costs are minimised in line with the Least Cost Operator strategy.
Ensure regular meetings and interaction with allocated management in order to highlight and address staffing related risks as well as manage expectations.
Ensure all line managers are appropriately informed around employee relation issues and their role as management in order to guarantee a common understanding and approach.
Ensure all reports are produced and submitted within the allocated deadlines in order to provide the relevant feedback to management.
The applicant must possess the following:

Bachelor’s Degree in Business Administration or Human Resources Management.
PGD in Human Resource Management.
3 Years general experience in human resources in a multinational business environment/telecommunications industry.
Excellent understanding of the whole human resource function.
Other relevant training required:
Budget design and management.
Change management.
Coaching and mentoring at management level.
Job profiling and workforce architecture.
Knowledge, skills and competencies:

Expert knowledge of human resources management and development.
Ability to translate overall direction into pragmatic objectives.
Transformational leadership skills.
Planning and organisational skills.
Diversity tolerance and management.
Negotiation and project management skills.
Succession planning and management.
In-depth understanding of demographics and local conditions and customisation of strategy accordingly.
Analytical skills and communication/reporting skills (verbal and written).




How to Apply



Interested candidates should send their job applications with a detailed CV, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three references addressed to:
Recruitment Officer, MTN Uganda, P.O. Box 24624, Kampala, not later than Thursday April 5, 2012.
NB: Only shortlisted candidates will be contacted.
MTN Uganda is an equal opportunity employer.

MTN Jobs in Uganda - Warehouse Manager

Job Title: Warehouse Manager Job Vacancy at MTN Uganda

Job Vacancies at MTN Uganda- Senior Engineer II – Planning & Optimization Level 3 (16)

Job Title: Senior Engineer II – Planning & Optimization Level 3 (16)

About this Job:
MTN Uganda is the leading telecommunications company in Uganda, providing payphones, fixed lines, fax/data, Internet and mobile services. The company is currently expanding and is seeking to recruit suitable, qualified persons for the following positions:

Senior Engineer II – Planning & Optimization Level 3 (16)

Reports to the Manager Radio Planning & Optimization.

Main purpose of the job;

The Senior Engineer II (Engineer Optimization Team Leader) is required to spearhead all the radio access network optimization efforts of the Radio Planning Department. This involves developing strategies for parameter tuning, site upgrades, configuration management, site cutovers, and traffic balancing, as well as for drive testing arid benchmarking on a weekly and monthly basis.
The team leader is also required to come up with the optimization theme, and coordinate all efforts to achieve the network Key Performance Indicators (KPIs) such as dropped call rate, call setup success rate, blocked call rate and others.
The team leader must also be able to carry out research on new solutions, and implement timely and high quality value added services to ensure that MTN remains the market leader in innovation and quality.
Prime responsibilities of the position:

Carrying out regular traffic analysis, and ensuring that the planned future capacity expansions will be sufficient.
Ensuring that Optimization routines are adhered to by the regional optimization team leaders.
Coordinating with the Quality assurance and Customer service department through the service desk to ensure that all customer complaints are addressed within the allowed time limits.
Providing a monthly optimization activity plan and working with regional team leaders to implement it.
Be responsible for overall network parameter to ensure optimal network performance.
Control all parameter changes on the network.
Define drive test routes and managing drive testing and benchmarking of the radio network.
Identify new feature requirements to improve network performance.
Managing regular network frequency planning and implementation activities
Requirement:
The applicant must possess the following:

A Bachelor’s Degree in Electrical/Telecommunications engineering.
At least 4 years’ experience in a very busy environment, carrying out radio network optimization activities such as parameter tuning, capacity optimization, drive testing and benchmarking as well as managing daily, weekly and monthly radio network performance. Should have been in a supervisory position for at least 1 year.
Excellent team player with good interpersonal skills.
A valid driving license with at least one year of driving experience.
Good oral and written communication skills.
Time management skills.
A hard working mentality.
Attention to detail.
Ability to multi-task, and excellent computing skills.


How to apply:
Interested candidates should send their Job Applications, with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview), and names and addresses of three referees, by post to:

Recruitment Officer, MTN Uganda, P.O Box 24624, Kampala, by no later than Friday March 09, 2012.

NB: Only successful candidates will be contacted. MTN Uganda is an equal opportunity Employer

MTN Uganda Jobs - Service Centre Manager (2)

Job Title: Service Centre Manager (2)

About this Job:
Service Centre Manager (2 positions – Mbarara & Kampala)

Level 2(14)

The position reports to the Service Centre Operations Manager.

The main purpose of the job is:

To cultivate a high sales and service culture that ensures customer satisfaction by providing unrivaled quality customer service to all MTN customers, in keeping with the MTN Quality Seal (services, stock, store & staff).
To coordinate the delivery of excellent, efficient & accurate service through effective leadership and management of the Service Centre advisors.
Financial and stock management.
Prime responsibilities of the position:

Supervising a customer service team and providing efficient customer support.
Maintaining daily operations, planning, and support at the Service Centre.
Developing and implementing operational procedures and guidelines (PPPs).
Managing SLA’s and their related turnaround times.
Resolving problems regarding escalated issues.
Preparing, proposing, and managing operating budgets.
Conducting staff appraisals.
Mentor and coach the team of advisors to ensure that they achieve their full potential.
Liaise with related functions of the company to ensure stable and smooth operation of the Service Centre.
Ensuring active leadership of the brand values in dealings with customers and colleagues.
Recommend training and development interventions, and following through to resolution.
Maintain Quality Management by promoting the MTN Quality Seal (Services, Staff & Stock).
Develop motivational programs to keep morale and retention high.
Create and maintain an environment that encourages team development, embracing the principles of teamwork and self-improvement
Requirement:
The applicant must possess the following:

A Bachelor’s Degree in a business-related field.
A minimum of 1 year experience in a service oriented customer environment.
He/she must demonstrate skills in data technologies and sales.
More than one year’s driving experience using manual vehicles.
Ability to speak English and a second local language.
Other skills and attributes:

People management, financial and stock management skills.
Good interpersonal and problem solving skills.
Commitment to quality and high performance.
Resilience, self-motivation, and flexibility.
The ability to work under minimum supervision.
The ability to learn and unlearn.

How to apply:
Interested candidates should send their Job Applications, with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview), and names and addresses of three referees, by post to: Recruitment Officer, MTN Uganda, P.O Box 24624, Kampala, by no later than Friday March 09, 2012. NB: Only successful candidates will be contacted. MTN Uganda is an equal opportunity Employer

MTN Uganda Jobs - Senior Engineer

Job Title : Senior Engineer – Roaming & interconnect

About this Job:
MTN Uganda is the leading telecommunications company in Uganda, providing payphones, fixed lines, fax/data, Internet and mobile services. The company is currently expanding and is seeking to recruit suitable, qualified persons for the following positions.
Senior Engineer – Roaming & interconnect
The position is in the network department and reports directly to the Principal Engineer – Roaming, Earth Station & Interconnect.
The main purpose of the job is to set up roaming and interconnect services, traffic QoS monitoring and optimisation by traffic engineering and provide second level support in troubleshooting of network failures, as well as manage the foaming VAS solutions, earth station and roaming hub services, liaise with carriers, the SCCP provider, the SMS transit hub and the GPRS roaming exchange hub. Fraud monitoring, risk management and implementing preventive measures will also form part of the successful candidate’s duties.
Prime responsibilities of the position include:
• Perform international roaming tests (for prepaid, postpaid and GPRS services) and documentation according to GSMA recommendations.
• Set up new interconnects, perform interconnect C7 signaling, switching and billing tests for new partners.
• Load the roaming data on the network nodes and test the signaling functionality.
• Perform functional routine/ad hoc roaming and interconnect tests/duties as may be assigned from time to time.
• Co-ordinate the troubleshooting of network problems that affect the roaming and interconnect services.
• Update and maintain the interconnect databases and the roaming information on GSMA portal.
• Monitor interconnect traffic performance indicators continuously, like ASR, to ensure high quality of service and optimisation of the interconnects.
• Inform all relevant stakeholders about faults and complaints regarding roaming and interconnect.
• Perform network audits of the roaming and interconnect configurations.
• Support roaming value-added services, and liaise with equipment suppliers.
• Prepare documentation and management reports.
• Liaise with the capital projects department in connection with roaming and interconnect.

Requirement:
The applicant must possess the following:
• A Bachelors of Science Degree in Electrical/Telecommunications Engineering.
• At least 3 years’ experience in the telecoms industry.
• Knowledge of the telecommunications and IT industry; GSM 2G/GPRS/UMTS/ LTE.
• Data networks and IP troubleshooting skills.
• Understand signaling protocols plus SS7 over TDM and IP.
• Knowledge of roaming and interconnect services.
• Knowledge of satellite operation and maintenance.
• A valid driving licence and able to drive long distances.

Other skills and attributes:
• Problem solving and analytical skills.
• Resilience and ability to work long hours.
• Strong individual, takes initiative, and is committed to quality and high performance.

How to apply:
Interested candidates should send their job applications with a detailed CV, certified copies of academic certificates (originals are to be presented at the interview) and names plus addresses of three referees addressed to the;

Recruitment Officer, MTN Uganda, P.O. Box 24624, Kampala, no later than Friday 27 January, 2012.

NOTE: Only successful candidates will be contacted. MTN Uganda is an equal opportunity employer.

Segment Manager Job Vacancy at MTN Uganda

Job Title : Segment Manager – Mid Value


About this Job:
MTN Uganda is the leading telecommunications company in Uganda, providing payphones, fixed lines, fax/data, Internet and mobile services. The company is currently expanding and is seeking to recruit suitable, qualified persons for the following positions.

Segment Manager – Mid Value
The position is in the marketing department and reports to the Senior Manager, Consumer Marketing.
The main purpose of the job is:
1. To take responsibility for acquisition, growth in usage of existing subs and retention within the segment.
2. To put in the development and implementation of the market strategy, market
promotional plans and market specific events for the segment that addresses market needs, commercial requirements and keeps MTN at the forefront of the competition in the medium value segment of the telecommunications arena.
3. Grow market share of the segment and ensure that MTN remains the no.1 telecommunications brand in Uganda.

Prime responsibilities of the positions:
• Develop and implement an annual segment marketing plan/mix and budget that ensures achievement of MTN Uganda’s business plan objectives.
• Analyse the market environment and undertake annual, quarterly and monthly planning to ensure the effective implementation of the marketing mix (price, place, promotion, product and processes). . ,
• Create and maintain a dynamic and consistent positioning, image and presence within the segment for MTN (while conforming to MTN’s Cl).
• Conceptualise and implement an end-to-end communication strategy that includes ATL (TV, cinema, print, radio and Internet) and BTL elements (merchandise, collateral, POS, promotions and events).
• Develop customer value management actions aimed at increasing the value experienced by existing customers.
• Identify and understand the consumer’s decision-making process within the segment.
• Manage MTN Uganda’s product portfolio to optimise revenue and profitability (grow overall profitability of existing product offerings that appeal to the segment).
• Ensure that MTN Uganda has an accurate, superior and up-to-date understanding of segment consumption and lifestyle, which informs marketing mix decision trends for the segment. (Undertake regular market research and gather market intelligence to determine the needs and trends of the segment and action marketing activities to address the identified needs).
Monitor the local and international environment to identify new products and service opportunities that are relevant to the segment.

• Analyse the competitive environment, identify key issues and devise an appropriate marketing response to mitigate the competitive threat.
• Provide relevant market insight to the overall department for strategy development.

Requirement:
A minimum qualification of a Degree in Marketing is a must. Postgraduate marketing training, preferably CIM, is an added advantage. The applicant must possess at least three years’ experience in marketing or brand marketing in a busy competitive environment. Telecommunications experience is an added advantage.
Further still, the applicant must have knowledge and understanding of consumer behaviour, understanding of marketing and market research principles, understanding of mobile technology, financial understanding, organisational, interpersonal, analytical and negotiation skills, must be task oriented and possess an eye for detail.

How to apply:
Interested candidates should send their job applications with a detailed CV, certified copies of academic certificates (originals are to be presented at the interview) and names plus addresses of three referees addressed to the;

Recruitment Officer, MTN Uganda, P.O. Box 24624, Kampala, no later than Friday 27 January, 2012.

NOTE: Only successful candidates will be contacted. MTN Uganda is an equal opportunity employer.

Jobs at MTN in Uganda

MTN is the leading telecommunications company in Uganda, providing payphones, fixed lines, and internet services.

Job Title : IN Planning Engineer III

The position reports to the senior IN planning engineer. The main purpose of the job is to carry our research on solutions and to implement timely and high quality value added services to ensure that MTN remains as the market leader in innovation and quality.
Responsibilities
• Ensure that all the IN prepaid requirements are gathered and supported by the business.
• Contribute to CAPEX budget planning for the IN platforms, and ensure projects department for implementation
• Compile accurate and regular performance reports for management and other stakeholders.
• Ensure that all plans and solutions are well
• Ensure effective business risk management in all activities
• Work with vendors to come up with integration solutions, and follow up to ensure that these are executed as expected. Candidates must posses the following;
• A Bachelors degree in Electrical/telecommunications Engineering.
• He or she should have at least 2 years’ experience in a reputable telecommunications company as an Engineer.
• GSM Knowledge and Ericssion charging systems experience is a distinct advantage
• Exposure to GSM/AS/IN related network.
• Excellent Computing, programming and scripting and Database management skills.
• Basic IP and networking, good presentation and report writing skills.
• Basic IP and networking, good representation and report writing skills
• Willingness to work for long hours and emergency periods.

Send their job applications with detailed CV and copies of academic to Recruitment officer P.O.Box 245624 Kampala not later than 25th November 2011. MTN is an Equal employer.

Jobs at MTN Uganda

Job Title: Credit Control – team leader (2 positions)

Reports To: The Credit Control Supervisor



Job summary

The credit control team leader’s job is to implement and maintain an effective credit control system and minimize credit risk while maintaining an adept level of customer service delivery.

Job description

•    Ensure achievement of monthly debt collection targets.
•    Ensure adequate customer contact is done before account balanes become overdue.
•    Build relationships with internal and external customers.
•    Set and monitor appropriate credit limits in a converged billing environment that minimizes bad debt and misuse of telecommunication services.
•    Motivate team performance, enabling adequate work cover to be provided at all times.
•    Ensure that payments are correctly allocated to the appropriate account and against the appropriate invoice(s).
•    Respond to customer queries within your portfolio of accounts.

Qualifications
•    Degree in accounting or Business Administration.
•    Partial (level 2) profession Accountancy qualification or its equivalent.
•    At least three years’ credit control experience in a large, busy service organization.
•    Must possess excellent computer skills especially in MS Office applications.
•    Excellent communication skills with the ability to be fair but resolute when dealing with customers.

Applicants must also have strong analytical, organizational, planning, co-ordination and proven team leadership skills. He/she should be proactive; self motivated and be able to work under minimum supervision. They should be able to work under pressure and meet stipulated deadline.

Interested candidates should send their job applications with a detailed CV, certified copies of academic certificates (originals are to be presented at the interview)and names plus addresses of three referees to:



Recruitment officer,
MTN Uganda,
P.O. Box 24624,kampala,

Deadline:Friday 11 November 2011.