Job Title: RETENTION OFFICERS (2)
UTL has taken its niche in the telecom industry in Uganda by storm – enjoying phenomenal growth and an unrivalled and unparalleled profile. Now we are looking for resources with the drive, character and ambition to contribute to the growth of the organization in a new and exciting period of further development of our Commercial and Technical departments. From the moment you join, you will be required to find new and effective ways to enhance the Sales and Distribution Function, committed to getting things done right first time, and make a difference to the future success of the organization.
Applicants must have
A relevant Bachelor’s Degree
Knowledge of Microsoft Office Applications
Adequate product and service knowledge
Duties and Responsibilities:
To develop processes to win back lost customers and analyze revenue accrued from recovery efforts.
Execute all outbound calling projects that arise from time to time.
To proactively analyze Revenue (usage) to identify potential churn and take corrective action (Segmentation of customers according to monthly, quarterly and annual usage).
Conduct customer satisfaction surveys and health checks.
Suggest to management and implement customer loyalty schemes and incentives (e.g. end of year gifts, Birthday messages, bonus airtime, and recognition of special days e.g. Embassies).
Execute all welcome calls to all new customers
The successful candidates will demonstrate:
Excellent telephone etiquette skills
Exceptional and problem-solving skills
Good communication skills
Good interpersonal skills
Proven ability to work independently in a fast-paced environment
Well organized with the ability to multi-task and prioritize workload
Time management skills
Flexibility and willingness to work long hours
Interested Candidates should apply to:
The Chief Human Resources & Administration Officer
P.O Box 7171
Closing Date: 5th April 2012 at 17.00hrs. Only short listed candidates will be contacted