Job Title: Payments and Reconciliation Supervisor
Location: Kampala, Uganda | Department: Operations
PAYMENTS & RECONCILIATION SUPERVISOR
Oversight for settlement and reconciliation of payment transactions and general account proofing to ensure the bank receives timely and appropriate values, while minimizing payment exposures.
Reports to: Head of Operations
Supervises: Payments and Reconciliation Officer
Timely settlement and reconciliation of payment transactions e.g. ATM, POS, Western
Union, MTN Mobile Money, Cheque transactions, etc. To ensure receipt of values in line with pre-defined Service Level Agreements (SLA) and turnaround time.
Independently review and proof all internal accounts to ensure due diligence in
operational procedures, thereby reducing exceptions and abuse.
Manage all clearing activities to ensure appropriate funds are disbursed and credited
to the bank’s accounts
Identify operational improvement opportunities through branch interactions and
Focus Areas Key Functions
Liaison with the Finance department and Independent service providers e.g. Interswitch, etc. on the settlement of payment transactions including ATM, POS, Western Union, MTN Mobile Money, Cheque transactions, etc. as per agreed Service Level Agreements
Liaise with Interswitch on disputed transactions and reversals and follow through on resolution
Independent reconciliation of all settlement transactions using the transaction/settlement reports to ensure appropriate values are received by the bank as at when due
Ensure a bi-monthly Proofing of all general ledger accounts, and escalate exceptions.
Daily review of investments booked and rolled over to minimize exceptions/income loss
Daily review and proofing of inter-branch transit / expense accounts to avoid abuse
Independent review and reconciliation of all Loans payable, Internal Accounts and Nostro Accounts in conjunction with Finance department to avoid abuse and income loss
Review and process all Incoming/outgoing clearing cheques to ensure timely/proper booking of same in conformity with clearing/bank’s procedures Cash Contribution/Collateral
Liaise with Finance department to review cash orders from Interswitch and provide requisite Cash contribution as collateral for ATM transactions on Interswitch /partner banks’ ATMs
Reconcile ATM Cash withdrawals vis-avis Cash contribution and Interswitch Cash balance reports
Develop and manage standardized format for collating and analyzing branch customer interactions e.g. feedbacks, complaints and enquiries
Generate reports from collected data for management information which will be used to raise the
standard of service and decision making.
Supervision of Team members, Capacity development and general oversight for administrative issues relating to the unit
Other tasks as assigned by the Head of Department
- Bachelor’s Degree [minimum qualification]
- Professional qualifications will be an added advantage
- Minimum of 4 years work experience in financial/banking sector with a minimum of
2 years as a Back office Operations staff /Branch Accountant
- Strong interpersonal skills
- Strong numeracy skills
- Good conflict resolution skills
- Time management
- Proactive and logical approach.
- Leadership skills
- Highly Organized
- Strong knowledge of banking operations, products & processes.
- Practical knowledge of financial settlement and reconciliation
- Practical knowledge of Core Banking Applications
- Proficiency in Computer Applications/Microsoft Office
Personalities and attributes
- Paying attention to details
- Pleasant and Courteous.
- Highly committed and trustworthy
- Confident and assertive
- Customer service oriented (customer centric)
- Team spirit
- Patience and Empathy
- Very good listener
How to Apply
For all interested candidates , Kindly log onto http;//fincaug.simplicant.com for the job details and application log.
All applications should be on line using the provided format/guide on the website provided by close of business day Friday 31st August 2012