Job Title: Underwriting & Customer Service Executive
Employer: IAA Healthcare and Resolution Health East Africa
Duty Station: Kampala, Uganda
Key Responsibilities:
• To manage membership registration as per the RI underwriting protocols.
• To maintain the underwriting process lead-times. (from receipt of business to dispatch of cards and member documents within company set timelines)
• Handle and resolve internal and external customer queries, complaints and any issues related to membership details/status raised via telephone, written correspondence and walk ins. (response within 24 hours)
• Handle and resolve or escalate within specified timelines, issues interrupting or preventing the smooth flow of application and membership processing. This includes concession plans, system errors, defects, staff delays etc
• Custodian of all membership documents including:
• Proper sorting, filing and indexing for quick reference whether onsite or offsite.
• Safe keeping of all clients’ documents ensuring all the records are in order, accessible and constantly updated.
• Ensure soft copies are filed of application forms and membership photos.
• Prepare and generate reports related to membership processing as required and as requested by management.
• Suggest ways of improving processing timelines and improving efficiency and at the same time escalate challenges and possible solutions.
• Approval for individual Refund/credit note request for both renewal and new business.
• Obtain customer information and update member contact records and changes in the existing databases;
• Communicate and record any special arrangements or concessions given to the supervisors and IT system support team e.g. out of ordinary plans, new limits, other riders, loading, waivers etc
• Any other duties assigned.
Qualifications:
• Bachelor’s degree in a business related field
• Good knowledge of Ms Office
Experience:
• 2 years’ experience in a service related post.
• Added advantage if working in insurance industry especially working with clients, brokers and Independent agents.
• If you believe you are a team player and would be a valuable resource to this ever growing brand
Click here to register your application
How to Apply:
Email your application to: jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.
Only shortlisted candidates will be contacted.
Application Deadline: 7th Nov 2013
My Health, My Life, My Resolution
Wednesday 30 October 2013
Jobs at IAA Healthcare - Care Manager & Provider Relations Administrator
Job Title: Care Manager & Provider Relations Administrator
Employer: IAA Healthcare and Resolution Health East Africa
Duty Station: Kampala, Uganda
Key Responsibilities:
Provider Relations
• Undertake contracting of providers (hospitals and clinics)as per company protocols.
• Administer the company’s accounts at providers.
• Monitor and stock medical service providers with scheme documents and forms.
• Manage processes to do with members’ direct access to specialists.
• Conduct provider audits to ensure conformance with business requirements.
• Undertake claims reconciliation with service providers and negotiate discounts.
• Undertake provider training.
Care Management
• Coordinate the integration of care management functions into patient care
• Undertake pre-authorization and care management for scheme members for service access within and outside Uganda; Manage hospitalizations as per RIL care management protocol.
• In liaison with the physician maintain an appropriate cost, case and desired patient outcome
• Evaluate patient satisfaction and quality of care provided
• Manage rescue and evacuations of members.
• Assist members with chronic diseases on best practice disease management as per the RIL disease management protocol.
• Maintain good relationships between providers and the company for the good of the scheme.
• Coordinate International Emergency and Planned Admissions.
• Undertake any third party recoveries as applicable.
• Maintain all client pre-authorization records and hospitalization case notes records and provide weekly, quarterly & annual reports regarding care and provider operations as required.
Key Competencies:
• Good oral and written communication skills
• Exceptional commitment to customer service
• Good analytical and problem solving skills organized, able to prioritize work
Skills and Knowledge:
• Diploma in Nursing or Clinical Medicine
• Diploma or degree in a business field
• In-depth knowledge of care and health management
Experience:
• 3 years’ experience in care management in a large modern hospital
• Experience in a HMO/MIP an added advantage.
• Accounting knowledge an added advantage
• Knowledge of Microsoft Office with excellent skills in Excel
• Proficiency in driving with a valid driving License
• Outstanding communication skills – both verbal and written
• Exceptional commitment to customer service
• Good analytical and problem solving skills
• organized, able to prioritize work
• If you believe you are a team player and would be a valuable resource to this ever growing brand
Click here to register your application
How to Apply:
Email your application to: jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.
Only shortlisted candidates will be contacted.
Application Deadline: 7th Nov 2013
My Health, My Life, My Resolution
Employer: IAA Healthcare and Resolution Health East Africa
Duty Station: Kampala, Uganda
Key Responsibilities:
Provider Relations
• Undertake contracting of providers (hospitals and clinics)as per company protocols.
• Administer the company’s accounts at providers.
• Monitor and stock medical service providers with scheme documents and forms.
• Manage processes to do with members’ direct access to specialists.
• Conduct provider audits to ensure conformance with business requirements.
• Undertake claims reconciliation with service providers and negotiate discounts.
• Undertake provider training.
Care Management
• Coordinate the integration of care management functions into patient care
• Undertake pre-authorization and care management for scheme members for service access within and outside Uganda; Manage hospitalizations as per RIL care management protocol.
• In liaison with the physician maintain an appropriate cost, case and desired patient outcome
• Evaluate patient satisfaction and quality of care provided
• Manage rescue and evacuations of members.
• Assist members with chronic diseases on best practice disease management as per the RIL disease management protocol.
• Maintain good relationships between providers and the company for the good of the scheme.
• Coordinate International Emergency and Planned Admissions.
• Undertake any third party recoveries as applicable.
• Maintain all client pre-authorization records and hospitalization case notes records and provide weekly, quarterly & annual reports regarding care and provider operations as required.
Key Competencies:
• Good oral and written communication skills
• Exceptional commitment to customer service
• Good analytical and problem solving skills organized, able to prioritize work
Skills and Knowledge:
• Diploma in Nursing or Clinical Medicine
• Diploma or degree in a business field
• In-depth knowledge of care and health management
Experience:
• 3 years’ experience in care management in a large modern hospital
• Experience in a HMO/MIP an added advantage.
• Accounting knowledge an added advantage
• Knowledge of Microsoft Office with excellent skills in Excel
• Proficiency in driving with a valid driving License
• Outstanding communication skills – both verbal and written
• Exceptional commitment to customer service
• Good analytical and problem solving skills
• organized, able to prioritize work
• If you believe you are a team player and would be a valuable resource to this ever growing brand
Click here to register your application
How to Apply:
Email your application to: jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.
Only shortlisted candidates will be contacted.
Application Deadline: 7th Nov 2013
My Health, My Life, My Resolution
Business Development Manager Job Vacancy at IAA Healthcare in Uganda
Job Title: Business Development Manager
Employer: IAA Healthcare and Resolution Health East Africa
Duty Station: Kampala, Uganda
Key Responsibilities
• Identify, recruit, train competent and well-motivated sales staff.
• To ensure the generation of business within the sales force to meet set unit budgets.
• To prepare and make presentations to potential clients aimed at developing solutions to their needs.
• To carry out quarterly staff appraisals and ensure intervention that result in satisfactory performance.
• To recommend and monitor incentive schemes aimed at motivating the sales team.
• To generate timely and accurate sales reports for analysis and decision-making.
• Generate and analyze daily, weekly & monthly unit production reports for management.
• To supply market intelligence, identify and recommend ways for the company to keep abreast with current market requirements.
• Ensure compliance with regulation and Company’s code of ethical conduct.
Qualifications/Experience:
• Degree/Diploma qualification in Business Administration, marketing or equivalent
• At least 2 years proven success in sales management in the service industry.
• Applicants who hold a large portfolio in related business lines would be in especially good standing for negotiated incentives.
• COP, CII or good progress towards either would be an added advantage.
Personal Attributes:
• Must demonstrate ability to achieve own sales targets.
• Strong communication, interpersonal and leadership skills.
• Out-going and pleasant personality with excellent communication, presentation and interpersonal skills
• Results oriented with ability to work under strict deadlines and exceed revenue targets
• Well groomed, presentable and self-aware
• An individual who projects a high degree of professionalism.
• If you believe you are a team player and would be a valuable resource to this ever growing brand
Click here to register your application
How to Apply:
Email your application to: jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.
Only shortlisted candidates will be contacted.
Application Deadline: 14th Nov 2013
My Health, My Life, My Resolution
Employer: IAA Healthcare and Resolution Health East Africa
Duty Station: Kampala, Uganda
Key Responsibilities
• Identify, recruit, train competent and well-motivated sales staff.
• To ensure the generation of business within the sales force to meet set unit budgets.
• To prepare and make presentations to potential clients aimed at developing solutions to their needs.
• To carry out quarterly staff appraisals and ensure intervention that result in satisfactory performance.
• To recommend and monitor incentive schemes aimed at motivating the sales team.
• To generate timely and accurate sales reports for analysis and decision-making.
• Generate and analyze daily, weekly & monthly unit production reports for management.
• To supply market intelligence, identify and recommend ways for the company to keep abreast with current market requirements.
• Ensure compliance with regulation and Company’s code of ethical conduct.
Qualifications/Experience:
• Degree/Diploma qualification in Business Administration, marketing or equivalent
• At least 2 years proven success in sales management in the service industry.
• Applicants who hold a large portfolio in related business lines would be in especially good standing for negotiated incentives.
• COP, CII or good progress towards either would be an added advantage.
Personal Attributes:
• Must demonstrate ability to achieve own sales targets.
• Strong communication, interpersonal and leadership skills.
• Out-going and pleasant personality with excellent communication, presentation and interpersonal skills
• Results oriented with ability to work under strict deadlines and exceed revenue targets
• Well groomed, presentable and self-aware
• An individual who projects a high degree of professionalism.
• If you believe you are a team player and would be a valuable resource to this ever growing brand
Click here to register your application
How to Apply:
Email your application to: jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.
Only shortlisted candidates will be contacted.
Application Deadline: 14th Nov 2013
My Health, My Life, My Resolution
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