Job Title: Relationship Manager, Financial Services
Job Summary: The Relationship Manager will use broad and comprehensive experience, skills and knowledge to direct all activities related to managing the engagement with a selected Financial Institution in Uganda. He/she will work directly with the AppLab Money Incubator as part of the Bill and Melinda Gates Foundation grant to drive product development, and with the AppLab Money Accelerator as part of its Financial Services Provider (FSP) engagement objectives to bring a financial services product to market.
Reports to: Accelerator Project Director
Essential Job Functions
Project Management
Develop detailed project plan with associated milestones and work with internal and external personnel to ensure goals are met
Manage project to plan and ensure accurate milestone reporting is delivered in a timely basis
Ensure that all items of concern are escalated in a timely fashion to the appropriate management
Maintain a detailed risk and issues list with appropriate mitigation plans
Full project documentation and dissemination required to different audience groups and management levels
Client Relationship Management
Prepare reporting documentation and lead regular stakeholder discussions with client, including but not limited to Monthly Updates and Quarterly Reports, and Steering Committee meetings and Product Advisory Committee (PAC) meetings
Maintain very professional and close relationship with the partner and develop strong trust
Ensure client is involved throughout the process to create shared ownership of deliverables.
Own end-to-end responsibility for success while working collaboratively with both internal and external stakeholders
Within the financial institutions
Supervise business process mapping and planning activities
Analyze and assuring quality of the data collected
Assist in formulating the specific solutions to address prioritized gaps
Supervise business architecture and process design activities
Collaborate in the development of capabilities and performance measurements/KPIs
Supervise business architecture implementation activities
Define testing and implementation activities for architectures, security, capabilities and processes
Develop and testing business processes, capabilities, and architectures and security
Prepare the client for deployment (communications, training)
Work with the research and marketing teams to define value propositions and marketing collateral.
Facilitate inter-departmental communication to achieve alignment around development priorities.
Lead scoping and prioritization discussions amongst the various stakeholders to highlight tradeoffs between delivery dates, functionality, quality and cost.
Prioritize projects and effort by balancing organizational, client and financial priorities to ensure that the right features get built in the right order and at the right time.
Communicate the product benefits, features and target markets; champion projects with internal teams to assure success.
Have a disposition toward ‘action’ to make sure things get done.
Cross-Team Collaboration
Positive engagement and discussions with all colleagues working in Applab Money team (Incubator and Accelerator)
Regular engagement required with internal teams such as Data Collection and Technical to be done in a collaborative manner
All internal procedures and policies to be followed eg Finance, HR, Travel etc
Required Knowledge, Skills, and Abilities
Deep commitment to eradication of poverty and alignment with Grameen Foundation’s mission
Experience working in developing countries
Outstanding project management skills with proven track record of achievement under a range of challenging situations (ideally in multiple countries)
Previous experience of managing expectations of external partners – especially financial institutions
Ability to act as a representative AppLab Money more broadly in public forums
Belief in the potential to leverage information and communication technology (ICTs) for the benefit of poor people –with practical experience.
Knowledge of the mobile money space
Education and Experience
At least bachelor’s degree, post-graduate preferred
At least 7 years of relevant professional experience
Master’s degree, such as MBA or MPA, preferred
Experience in financial services for the poor would be very advantageous – particularly agricultural or income smoothing.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address and send your application by email to grameenjobs@nftconsult.com
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.
Apply before:
14 Aug, 2012
