Job Title: Front Office Assistant
Electricity Act Cap 145, 1999 to regulate the electricity sector in Uganda would like to recruit qualified, competent and motivated individuals for the following positions that have been created in the Authority
POSITION: Front Office Assistant.
REPORTS TO: Public Relations Officer.
JOB PURPOSE:
To provide the first point of contact for all ERA external stake holders while promoting a professional and stakeholder focused image of the organization.
KEY RESPONSIBILITIES
Orderly and efficient receipt of stakeholders and incoming mail Directing stakeholders with complaints to respective Electricity Consumer Committees and relevant officers Receive and classify feedback from Electricity Consumer Committees and follows up with respective stakeholders. Acting as centralized receiver of in-coming and out-going telephone calls and routing them efficiently to relevant offices Maintain a fresh image of the front office through creative and innovative office arrangements
Maintains a log of and making periodic reports on the visitors received at ERA and their institutional representations Maintain a dynamic communication channel with ERA staff in the field and keep an updated log of staff and transport facilitators in the field
Be able to provide all stakeholders preliminary information on the sector with respect to licensing and opportunities before directing them to specific officers Be conversant with all stakeholder publications in ERA at anytime and explain the details therein to any inquiring stakeholder.
Requirement:
Excellent communication and Organizational skills.
Good Telephone etiquette.
Pleasant personality and demeanor
Fluent in English (working knowledge of some local languages will be an advantage)
Ability to work in a multi-tasking environment
A good Team player, Creative and Proactive
Proficiency in MS Office applications
Qualifications:
At least a Diploma in Secretarial Studies, Office Management, Organizational Behavior. Hospitality Management
Other relevant and advanced qualification will be an added advantage.
Experience:
Minimum of 3 years experience in a similar position in a reputable/comparable organization.
Age: At least 25 years but not more than 35 years.
How to apply:
- Applicants should submit by recorded delivery their applications and enclose copies of:
- Covering letter and detailed CV
- Copies of academic and professional certificates
- Address (including daytime telephone, fax or e-mail) of the applicant
- Address (including daytime telephone, fax or e-mail) of three Referees
Addressed to:
The Director Financial & Administrative Services Electricity Regulatory Authority, Plot 15 Shimoni Road, P. 0. Box 10332, Kampala – Uganda To reach the above address by September 07, 2012 at 5.00pm; Applicants who do not meet the above minimum requirements need not apply. N. B. Members of the Electricity Regulatory Authority or staff of ERA Secretariat shall not be accepted as referees. Canvassing or any attempt at it will lead to immediate disqualification. ERA is an equal opportunities employer. If you do not hear from ERA within 2 months after the closing date, Consider your application unsuccessful
