Stanbic Bank Uganda is looking to attract inspired individuals with the skills to offer world class business solutions to our customers in the following position.
Job Title: Manager, Production: SBG13 (1) Position
This position reports to the Head of Operations and its main purpose is to lead the production area in ensuring customer focused, high quality fulfilment of operational services to all stakeholders (business partners and customers across all products and delivery channels).
Key responsibilities:
Drives strategic deliverables across CIB & PBB production
Aligns the Production area to Group operations and business strategies within country Partners with the Service Manager to identify customer service expectations, agree SLAs and align to the customer value proposition
Develops and implements tactical initiatives to reduce cost and ensures that budgets for the Production area are met
Ensures that throughput is maximised throughout the Production area by implementing principles of Lean manufacturing and Six Sigma
Ensures effective, efficient and optimal utilisation of all resources (human and capital)
Identifies and defines tactical operational performance metrics geared towards meeting payments objectives Collaborates with other areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed.
Provides accurate and MIS as per the matrix Identifies, assesses and mitigates the risks facing both systems and business processes in production
Liaises with business stakeholders to ensure regulatory, group policy standards and minimum operating procedures are observed to minimise the Bank’s exposure to risk.
Drives a strong culture of performance management and career development.
Requirement:
Qualification in Business Management, Commercial or Engineering degree
Certification in Six Sigma or lean manufacturing would be an added advantage
At least 5 years’ experience in a related role at managerial level
Understands corporate and retail banking client needs, distribution channels and interface between frontline service, responsive sales and support functions
Comprehensive understanding of banking transaction processes relevant to products and services offered to customers
Knowledge of cost management principles and practices
Knowledge of security management principles and practices.
Extensive experience in management of complex operations, ideally within the financial service sector. Practical process / project management experience Well developed people management.
skills Excellent interpersonal and communication skills (across the business)
Strong customer focus and service orientation Creative, analytical with good problem solving skills Conflict management skills and ability to manage ambiguity
Self driven, values based, innovative, independent adaptive and results orientated person.
High emotional intelligence Strong business acumen and ability to translate strategy into business plans.
Experience: 5
How to apply:
To apply, please send your application to: Sbicugrecruitment@stanbic.comor Head of Human Resources, Stanbic Bank Uganda Limited, 6th Floor, Short Tower, Crested Towers. P.O. Box 7131, Kampala.
Closing Date: 22nd March 2013
Only shortlisted applicants will be contacted
Attached files should not exceed 1 MB
Applicants not contacted within two weeks from the closing date should consider their applications unsuccessful.
