Wednesday, 30 October 2013

Underwriting & Customer Service Executive at IAA Healthcare and Resolution Health East Africa

Job Title: Underwriting & Customer Service Executive

Employer: IAA Healthcare and Resolution Health East Africa

Duty Station: Kampala, Uganda  

Key Responsibilities:

To manage membership registration as per the RI underwriting protocols.
To maintain the underwriting process lead-times. (from receipt of business to dispatch of cards and member documents within company set timelines)
Handle and resolve internal and external customer queries, complaints and any issues related to membership details/status raised via telephone, written correspondence and walk ins. (response within 24 hours)
Handle and resolve or escalate within specified timelines, issues interrupting or preventing the smooth flow of application and membership processing. This includes concession plans, system errors, defects, staff delays etc
Custodian of all membership documents including:
Proper sorting, filing and indexing for quick reference whether onsite or offsite.
Safe keeping of all clients’ documents ensuring all the records are in order, accessible and constantly updated.
Ensure soft copies are filed of application forms and membership photos.
Prepare and generate reports related to membership processing as required and as requested by management.
Suggest ways of improving processing timelines and improving efficiency and at the same time escalate challenges and possible solutions.
Approval for individual Refund/credit note request for both renewal and new business.
Obtain customer information and update member contact records and changes in the existing databases;
Communicate and record any special arrangements or concessions given to the supervisors and IT system support team e.g. out of ordinary plans, new limits, other riders, loading, waivers etc
Any other duties assigned.


Bachelor’s degree in a business related field
Good knowledge of Ms Office


2 years’ experience in a service related post.
Added advantage if working in insurance industry especially working with clients, brokers and Independent agents.
If you believe you are a team player and would be a valuable resource to this ever growing brand

Click here to register your application

How to Apply:

Email your application to: consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.

Only shortlisted candidates will be contacted.

Application Deadline: 7th Nov 2013

My Health, My Life, My Resolution